Privacy Policy
This policy explains what Omen AI, LLC ("Omen AI," "we") collects when you visit this website or call, text, email, or book with us or with a business that uses our systems, why we use it, who processes it on our behalf, and the choices you have.
What we collect
- Contact information you give us: name, phone number, email address, business name, and the reason for your call or message.
- Call information: the number you called from, the number you called, call time and length, and, after required notice and consent where applicable, a recording or transcript of the call so the AI receptionist can respond accurately and the business can follow up.
- Message information: the content, time, and phone numbers of text messages sent to or from a number we operate, and your consent and opt-out choices.
- Booking information: the appointment date and time and the answers you give on a booking form.
- Website information: standard server logs such as IP address, browser type, and pages viewed, and anything you submit through a form on this site or on a booking page we operate.
Why we use it
- To answer your call or message, understand your request, and book appointments.
- To send replies, appointment confirmations, reminders, requested booking information, and support follow-up about a request you made.
- To keep customer records accurate for the business you contacted.
- To operate, secure, and improve our systems.
- To meet legal, carrier, and messaging-platform requirements.
Service providers that may process it
We use operational service providers to run our systems. They process your information only to deliver the service to us and under terms that limit their use of it. These providers include:
- Our customer relationship, phone, and messaging platform (HighLevel, operating as LeadConnector) and the telephone carriers it uses to connect calls and deliver messages.
- Calendar providers such as Google Calendar, to create and sync appointments.
- Our website host (Vercel) and our email providers.
- Workflow automation tools that move information between the systems above.
- Payment processors (Stripe) if you buy a service from us.
Who else we share it with
- The business you contacted, when you call, text, or book through a number or calendar we operate on its behalf.
- Authorities when required by law, or to protect our rights, our users, or the public.
Omen AI does not sell personal information. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.
Text messaging
Omen AI sends transactional, non-marketing customer-care messages under the program name Omen AI Messaging. Messages include replies to an inquiry you made, appointment confirmations and reminders after you give SMS consent, booking information you asked for, and support follow-up about an active request. We do not send cold marketing text messages.
- Consent is optional and is not a condition of purchasing any product or service.
- Message frequency varies with your request.
- Message and data rates may apply.
- Reply STOP to any message to opt out.
- Reply HELP for help, email jackmandeville@getomenai.com, or call (754) 254-7942.
Full program details are on the SMS Messaging page.
Call recording
Calls to numbers we operate may be answered by an AI receptionist, which will say it is an AI if you ask. Calls may be recorded or transcribed after required notice and consent where applicable.
Cookies and tracking
getomenai.com sets no cookies and runs no analytics, advertising, or tracking scripts. Our web host records standard server logs (IP address, browser type, pages viewed) to run and secure the site, and the fonts on this site load from Google Fonts, which receives your IP address when the page loads. The booking page and forms we link to are hosted by our platform provider (HighLevel, operating as LeadConnector) and may set cookies needed to run the form and remember your entries. We do not use cookies to track you across other websites, and we do not sell or share personal information for targeted advertising.
Data security
We protect your information with encryption in transit (HTTPS/TLS) for this site and for the platforms we use, access limited to Omen AI and the service providers that need it to deliver the service, provider platforms that maintain their own security programs, and retention of only the information the service needs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a breach that affects your information, we will notify you as the law requires.
Retention
We keep call, message, and booking records for as long as needed to provide the service and meet legal requirements, then delete or anonymize them. We keep records of your privacy and consent choices, including opt-ins and opt-outs, as needed to operate the service and meet legal or carrier requirements.
Your choices
- Reply STOP to end text messages from any number we operate.
- Email us to access, correct, or delete your information, or to ask a question about this policy.
- You may decline to give any information. Some services, such as booking, need enough detail to complete your request.
Children
Our services and the Omen AI Messaging program are for adults 18 and older. We do not knowingly collect information from anyone under 18, and we delete it if we learn we have.
Changes
We will post any changes on this page with a new effective date.
Contact
Customer care and privacy questions: jackmandeville@getomenai.com or (754) 254-7942
Omen AI, LLC
221 SW 1st Ave, Apt 2313
Fort Lauderdale, FL 33301